How to place your order
First, we need your press ready digital files. You have several ways to accomplish
After we receive your files, we need to know the following:
Quantity to print – Tell us how the exact quantity you like us to print for
Paper to use – If you are not familiar with paper types or weights, you’ll need to
meet with us at our shop in order to go over paper options or we can direct you to a local paper store that can
help find a paper that will work for your project.
Production time – We use two methods, offset printing and digital printing, to
produce your order. Either method can be used but choosing the right one is usually a function of time
allotted for production and quantity ordered. If you need same day printing or next day printing, your job
will usually go to our digital department. Offset printing production times vary based on the job and ranges
from 3 to 5 work days for most orders. However, for some RUSH PRINTING orders that must be produced offset, call
our customer service reps at 310-393-4400 with your details and in some limited cases, we can get your job on press
and have it ready in 24 hours.
Payment - Once the details of your job have been worked out, we will need payment
in advance unless you have filled out a credit application and have been approved for net billing. Our
customer service department will contact you. We accept most major credit cards, cash, checks and PayPal.
Mailing - On every mailing order we remove duplicate listings and CASS Certify
your list. This allows us to identify “undeliverable” or questionable addresses. We remove all addresses that are
deemed Undeliverable As Addressed (UAA) as a result of the CASS certification process. Then we email back to you a
list with the Non-CASS addresses along with a copy of the postage statement being submitted with your mail to
We are able to mail from our location using our presort mail permits. Mailing permits are tied to
local USPS offices and may only be used in the locality where they are issued. If you’d like us to address your
material and make it available for you to pick up or ship it to you, you could use your own permit and mail it from
the USPS office that services your permit location.
Acceptable List Formats - The best file formats to send us for your mailing list
are either Microsoft Excel or a tab or comma delimited text file.
Please give us a call at 310-393-4400 if your
list is not one of the types below to be sure we can use it. If you need assistance, we can help you through
getting your address list into a file format that we can use.
The most common file formats and extensions for mailing lists are:
.CSV Comma Delimited
.ASC ASCII text file
.TXT ASCII text file
.XLSX or .XLS Microsoft Excel Spreadsheet
Once you have your list prepared, you can email it to us at: firstname.lastname@example.org
The minimum required fields are: Name, Address1, City, State, Zip.
Optional fields might be: Business Name, Address2, Dept., etc.
There is a limit of 5 lines for any address which in turn limits the number of different fields we